RETURNS AND EXCHANGES

What is our Returns Policy?

We accept swimwear purchased from vikaswimwear.com in new condition with tags and liners in tact for store credit. Return shipping is at customer expense. You have 30 days from the day you purchased your items to send them back to us for store credit. Please note sale items are final sale are not eligible for return. Sale items include items purchased with a discount of 30% or more and are not eligible for return. For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained.

Is it easy to return items?

Very easy – initiate an exchange via email to customercare@vikaswimwear.com and include your name and order number. Once your return is authorised, you'll receive step-by-step instructions and return address via email.

How soon will I get my store credit?

Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 3-5 business days.

Can I return Final Sale Items or Items purchased with a Discount Code?

All items marked as final sale, or with a Discount Code of above 30% have been reduced in price and cannot be returned for an exchange to store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

What items are exchangeable?

Items purchased in the last 30 days. Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

What items are non-exchangeable?

Items marked as final sale. Free gifts or promotional items with retail value. Sale items including items purchased during flash sales or with a code above 30%. Items that have been worn or are soiled/stained.

What to do if you experience issues with your items?

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact our customer care team.

What happens if your exchange is rejected by our returns team?

Any items received that are not in original condition, in packaging with panty liner in tact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will need to be covered.

Will my exchange be delayed due to the recent health crisis?

We have extended our exchange time period from 21 to 30 days for returns. Store credits will be issued within 3-5 business days of receipt.